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Last updated: 04/01/2016
1. COLLECTION OF INFORMATION
The information we learn from customers allows us to personalize and continually improve the total shopping experience at jaybirdsport.com. Here are the types of information we gather.
a. User Supplied Information. We receive and store any information you enter on our Web Site or give us in any other way. Information that we collect can be: items searched for, name and address (to fulfill an order placed), e-mail address, items stored in a wanted item list, buying and searching patterns, gift registries, any reviews submitted and accompanying information, credit card information supplied, shipping information, and financial information, which may include Social Security numbers and Driver"s License numbers. This list is not exclusive, and may be altered without notice based on information that you supply voluntarily.
b. Right to Refrain from Giving Information. You have the right to refrain from giving us certain information, but then you might not be able to take advantage of all of our features or order our products.
d. E-mail Communications. We communicate and make special offers available via email. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from jaybirdsport.com if your computer supports such capabilities. We often receive email lists from other companies who offer similar services to ours. To avoid sending duplicate emails to our customers, we compare our customer list to these lists received from other companies. If you do not want to receive e-mail or other mail from us, please adjust your e-mail contact preferences.
e. Information from Other Sources. From time to time, we receive information about you from other sources and add it to our account information. Visit the Web Site to see examples of the information we receive.
C. More about Cookies
a. Description. Cookies are alphanumeric identifiers that we transfer to your computer"s hard drive through your Web browser to enable our systems to recognize your browser and to provide enhanced features such as accelerated purchasing, customized and personalized shopping suggestions, personalized greetings, and storage of items in your shopping bag between visits.
b. User Choices. All Web browsers have the ability to accept cookies, reject cookies, or to prompt the user before accepting them. The help portion of the toolbar of you browser will tell you how to select the option that suits you best. However, accepting cookies allows you to take full advantage of some of the best and most advanced features that we have to offer.
2. SHARING OF INFORMATION
a. Third Parties. There will be some transaction that involved a third party. You will clearly be able to tell when a third party is involved in your transactions, and we must share customer information with those third parties to fulfill the order placed by the customer.
b. Agents. Due to the nature of our operation, it is necessary to employ other companies and individuals to perform functions on our behalf. Agents are often used to assist with fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These agents have access to only the personal information needed to perform their functions, and may not use it for other purposes.
c. Promotional Offers. Occasionally we send offers to selected groups of jaybirdsport.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please log into your account and adjust your contact preferences. To take full advantage of the site and the tremendous savings offered, we recommend that you choose to receive these offers.
d. Business Transfers. To improve the offerings and selection at our Web Site, we may sell or buy stores, subsidiaries, or business units in the future. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). Also, in the event that JAYBIRD, LLC, or substantially all of its assets are acquired, customer information will likely be one of the transferred assets.
f. With Your Consent. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
3. INFORMATION SECURITY
A. Software Used. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input.
B. Order Confirmation. We reveal only the last five digits of your credit card numbers when confirming an order. To process an order, it is necessary to transmit the entire credit card number to the appropriate credit card company.
4. USER CHOICES WITH REGARD TO ACCESS OF INFORMATION
A. General. You always have the right to refrain from providing any information. This may have an impact on use of the site and on the ease of making purchases or taking advantage of certain unique features of the site.
C. Cookie Choices. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, affecting the acceptance of cookies means that you may not be able to use such important features as accelerated ordering and customized product suggestions.
We do not sell products for purchase by children. We do sell children"s products, but only for purchase by adults. If you are under 18, you may use jaybirdsport.com only with the involvement of a parent or guardian.
6. SAFE HARBOR
Jaybirdsport.com is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce"s Safe Harbor Web Site. If you would like more information about the Safe Harbor program, please visit the Web Site at http://www.export.gov/safeharbor.
C. Applicability. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
8. INFORMATION YOU GAVE US
A. General. Information is collected from you when you do the following activities: search, buy, participate in a contest or questionnaire, or communicate with customer service.
B. Examples. For example, information would be collected when a user came to the site, searched for a product, placed an order through the site or a site affiliate, added items to your want list, called or e-mailed customer service, completed a questionnaire or a contest entry form, and employ other notification services, such as jaybirdsport.com delivery and jaybirdsport.com sale reminders.
C. Information That Could be Supplied. As a result of any of the above actions, it is possible that you will supply us with such information as your name, address, and phone numbers; credit card information; purchase and shipping recipients, including addresses and phone number; and other financial information required to complete orders.
9. AUTOMATIC INFORMATION
A. General. As discussed earlier, our systems collect information that is sent over the internet without your control.
B. Examples. Some examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers and product suggestions; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web Site, including date and time; cookie number; and products you viewed or for which you searched.
10. INFORMATION FROM OTHER SOURCES
Occasionally, we supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud.
11. INFORMATION YOU CAN ACCESS
A. General. Information collection and processing is designed to better assist you in shopping and using our site.
B. Examples. You can access some of the information that we collect and process. Examples of information you can access easily at jaybirdsport.com include up-to-date information regarding recent orders; payment settings (including credit card information and gift card information); recommendations (including recent product view history, and prior order history); and shopping lists.
You can correct some of the information about you that we collect and process by sending us a written request at the following address: Jaybird LLC 3676 California Ave Suite A-111 Salt Lake City UT 84104 United States.
Last updated: 04/01/2016