My X3 Buds Keep Turning Off Or My Music Device Keeps Stopping After I Connect. What Do I Do?

If your buds keep turning off, or your device stops playing music, try these suggestions:

Buds keep turning off

1. Make sure your X3 buds and your Bluetooth device are charged.


2. Complete a reset of your buds. See Reset the Jaybird X3 buds for help with resetting your buds.


3. If your buds continue to turn off, please contact customer experience.

Device stops playing music

1. Make sure your X3 buds and Bluetooth device are charged.


2. If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.


3. Check your player or music streaming settings on your Bluetooth device.


4. Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.


5. Complete a reset of your buds. See Reset the Jaybird X3 buds for help with resetting your buds.


6. If your buds continue to turn stop playing music, please contact customer experience.

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