My Freedom buds keep turning off or my music device keeps stopping after I connect. What do I do?

If your earbuds are not working as expected, try the following:

  1. Make sure your Jaybird FREEDOM headphones and your Bluetooth device are charged.

  2. Complete a reset of your headphones. See “ How do I reset my headphones?” for help with resetting your headphones.

  3. If your headphones continue to turn off, please contact customer experience. Contact Jaybird SUPPORT

Device stops playing music

  1. Make sure your FREEDOM headphones and Bluetooth device are charged.

  2. If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.

  3. Check your player or music streaming settings on your Bluetooth device.

  4. Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.

  5. Complete a reset of your headphones. See “ How do I reset my headphones?” for help with resetting your headphones.

  6. If your headphones continue to stop playing music, please contact customer experience. SUPPORT

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