FREQUENTLY ASKED QUESTIONS

HOW DO I CHARGE MY X3 BUDS?

Your Jaybird X3 buds come with a directional charging clip. To charge follow the steps below.

  1. Connect the included USB charging cable to the charging clip on one end.
  2. Connect the charging clip to the inline remote on your X3 buds with the Micro USB connector facing away from the earpiece. You’ll notice the charging clip is tapered just like the inline remote. The wider section of the charging clip aligns with the wider section of the remote.
  3. Connect the other end of the USB charging cable to a USB power source. 
  4. Limit the charge time to 2.5 hours. To get the most out of your battery it is recommended to charge the buds when you hear the ‘Charge Me’ voice prompt (about 10% battery remaining). If you’re pressed for time and only have time to partially charge your buds, you’ll get around an hour of playtime for every 20 minutes of charge.

    When turned on and not playing music, pressing Volume + or Volume – will announce the battery level. If you download and connect to the MySound app you will be able to see your battery level to within 1%.

NOTE: Make sure to check the charging source before you begin charging. We recommend using a computer as it’s the best and safest method. Anything 1 amp or less is safe. Some chargers can produce a lot more power than is needed to charge your buds, so try and avoid them. 

 

 


 

HOW DO I SETUP/FIT MY X3 BUDS?

A feature of X3 is the ability to lift the cord off your neck. This allows for your X3 buds to be used either in the traditional under-ear style for music and calls, or over-ear, designed for those wanting a great sports music experience. For setup instructions, check out the steps below as well as the video.

SPORT FIT

  1. Lay your X3 in front of you with the inline remote on the left hand side. Swap the fins to the opposite side so the fin with the L is now on the side with the remote.
  2. Rotate the fins so they are pointing towards the cable.
  3. Place your X3 over your ear with the inline remote on your left side.
  4. Starting with the medium-sized tips and fins attached, try placing your buds firmly within your ear while in the over-ear position.
  5. If your buds are not comfortable, or feel loose, try alternative sized tips and/or fins. You can also try the ComplyTM foam tips or remove the fins completely. Please take some time to get the perfect fit.
  6. Lay your X3 in front of you and fit the cord clips.
  7. Find the right cord length to get a snug fit, with no excess slack around the back of your head by pulling the top and bottom cord outwards.
  8. Insert the last loop into the cord clip and pull firmly.

CASUAL FIT

If you intend to use the Jaybird X3 for casual use, we recommend the under-ear setup.

  1. With the medium-sized tips and fins attached, place your buds firmly within your ear while in the under-ear position. The inline remote should be on the right side.
  2. If your buds are not comfortable or feel loose, try alternative sized tips and/or fins. You can also try the ComplyTM foam tips or remove the fins completely. Be patient, it may take some time to get the perfect fit.
  3. If you like, use the included shirt clip to secure your X3 buds to the back of your shirt. Long side of the clip on the outside of the shirt.
  4. Once you are happy with the fit, you are good to go.

 


 

HOW DO I ACTIVATE VOICE COMMANDS?

You can use the power button on your buds to activate voice command apps like Siri or Google Now.

To activate:
Press and hold the power button on your buds for two seconds to activate voice command. 
You will hear a tone and the microphone on your buds will activate so you can speak your command.

 


 

WILL MY X3 PAIR WITH MY SMARTWATCH?

You can pair your X3 buds with a smartwatch if your smartwatch supports at least Bluetooth 2.1.

Refer to the user guide for your smartwatch for instructions on how to pair a Bluetooth device.

Bluetooth signal strength can vary between smartwatch manufacturers. If you have trouble connecting to your smartwatch or experience that Bluetooth connectivity isn’t ideal, try the following:

  1. Make sure your smartwatch is updated with the latest version of the Operating System (OS).

  2. Wear your smartwatch on the same side as your headphone controller.

 


 

CAN I USE MY X3 BUDS WITH MY IPHONE, IPOD OR IPAD?

Yes, you can use your buds with iPhones, iPods and iPads (with built-in Bluetooth).

See “Pair Jaybird X3 buds to a phone or music device” for pairing steps.

 


 

WHERE CAN I FIND THE USER MANUAL FOR MY BUDS?

You can find the user manual on jaybirdsport.com under the product page. You can also find it on the support tab, or click on the link below. You can also find all of the tutorials on our YouTube channel, @jaybirdsport.

X3 USERMANUAL

 


 

CAN I USE MY X3 BUDS WITH SKYPE ON PC OR MAC?

You can use your X3 buds for Skype calls or other audio and music features on your PC and Mac. You will need to pair your X3 buds to your computer and once connected, you may need to select your buds as the default playback and output device in the audio settings of your computer’s operating system.

 


 

MY X3 BUDS KEEP TURNING OFF OR MY MUSIC DEVICE KEEPS STOPPING AFTER I CONNECT. WHAT DO I DO?

If your buds keep turning off, or your device stops playing music, try these suggestions:

Buds keep turning off

  1. Make sure your X3 buds and your Bluetooth device are charged.
  2. Complete a reset of your buds. See Reset the Jaybird X3 buds for help with resetting your buds.
  3. If your buds continue to turn off, please contact customer experience. [Link to CE]

Device stops playing music

  1. Make sure your X3 buds and Bluetooth device are charged.
  2. If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
  3. Check your player or music streaming settings on your Bluetooth device.
  4. Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.
  5. Complete a reset of your buds. See Reset the Jaybird X3 buds for help with resetting your buds.
  6. If your buds continue to stop playing music, please contact customer experience.

 


 

THE SOUND CUTS IN AND OUT, DROPS OUT, OR CUTS OUT INTERMITTENTLY. WHAT DO I DO?

If you experience issues with the audio cutting in and out, or dropping out, try the following suggestions.

  • Move your buds and your Bluetooth device closer -- you may be experiencing interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
  • Your bud’s Bluetooth antenna is located in the ‘inline remote’ -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.
  • Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.
  • Complete a reset of your buds. See “X3_16 - How do I reset my headphones?” help with resetting your buds.

 


 

WILL MY X3 BUDS CONNECT TO MY GAMING CONSOLE?

If your gaming console supports Bluetooth connectivity, you can pair and connect your X3 buds and use it for audio and voice chat. You’ll need to check each game for chat availability through Bluetooth.

 


 

CAN I PAIR MY X3 BUDS WITH MULTIPLE BLUETOOTH DEVICES?

Yes, your X3 buds can pair and remember 8 phone/music devices. To connect to two devices simultaneously see "Can I connect my X3 buds to two devices simultaneously?".

 


 

CAN I USE MY JAYBRID HEADPHONES ON AN AIRPLANE?

You can use your buds, but it’s always a good idea to check with the airline first. If you’re listening to music over the internet, you may be restricted to local music unless you connect to the in-flight wi-fi connection. You may also be restricted when using any wireless connection, including Bluetooth, during take-off and landing and may be asked to turn it off until you reach cruising altitude.

 


 

HOW DO I RESET MY BUDS?

If you’re experiencing issues with your buds like connectivity, audio, and distortion, or connecting to the MySound app, you may want to try resetting your headphones.

To reset your buds, follow the steps below.

  1. Make sure your buds are powered off.
  2. From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
  3. Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

Note: When you reset your buds, you will lose any saved presets and any saved devices on the paired list. You’ll need to repair your buds to your Bluetooth device.

 


 

WHAT IS THE SHAREME FEATURE AND HOW DO I USE IT?

The ShareMe feature lets you to share the music you are listening to with another pair of X3 buds.

  1. Power on both pairs of X3 buds.
  2. Only connect to one of the buds to your Bluetooth device. Make sure the second device is not connected to any other Bluetooth device.
  3. Push and hold the “volume +” button on the connected buds and at the same time push the “volume -” on the second buds until the LEDs on both buds are flashing green/red.
  4. Both buds will be connected when the LEDs stop flashing and you will hear “Headphones connected”. Play some music and enjoy the shared experience.

 


 

IS THERE A WAY TO REDIAL THE LAST NUMBER DIALED DIRECTLY FROM MY BUDS?

You can redial the last number in your call log by double-pressing the Power button when the buds are not playing music. There may be a delay of up to 8 seconds for the redial feature to work when you have just paused the music.

NOTE: Redial is not available while playing music.

 


 

WHY IS MY VOLUME EITHER TOO LOUD OR TOO SOFT?

On some Android devices the Bluetooth volume and media volume are not linked. Please check the volume level on your X3 buds as well as on your music device and ensure the volume is not turned all the way up or down.

 


 

WHY CAN'T I PAIR MY BUDS TO ANOTHER BLUETOOTH DEVICE?

Your X3 buds come out of the box ready to pair and can remember the pairing information for up to 8 devices.

If you’re trying to pair an additional audio source device, you’ll need to manually initiate pairing mode on your buds:

  1. With your buds turned off, press and hold the Power Button until you see the LED flashing red/green. When the LED flashes red/green, the buds are ready to pair.
  2. A voice prompt will say “Searching for your music device”.
  3. Select “Jaybird X3” in the list of discovered devices to connect. Once connected, you will hear “Headphones connected” from your buds.

 


 

CAN I WEAR MY BUDS WITH A FULL FACE, SNOWBOARD OR SKI HELMET?

You can wear your buds under your full face, snowboard or ski helmet, but make sure you put your helmet on carefully as it can pull your buds out of your ear or place additional pressure on the earpiece thus pushing them into your ear canal further.

 


 

WHAT CAN I DO WITH THE MYSOUND APP?

The Jaybird MySound app gives you the ability to customize the sound profile of your buds in real time. You can access customized presets created by the Jaybird team as well as many others from Jaybird Athletes. You also have the ability to create your own sound profile and save it by using the custom equalizer. If you think you have created the perfect sound profile, share it with the MySound Community and watch as people from around the world save and use your preset.

Additionally, you can use the MySound app to reach out to us for support, feedback and general inquiries about your buds.


 


 

THE PERSON I'M TALKING TO COMPLAINS OF A LOT OF BACKGROUND NOISE, HOW CAN I MINIMIZE THIS?

If you’re getting complaints from the party on the other side of a call with your Jaybird buds, try the following suggestions:

  • Use the included shirt clip to keep the mic or inline remote from swaying or rubbing on your clothing
  • If you’re doing something active and receive a call, try taking a break and be stationary
  • Move away from large crowds or busy areas

 


 

HOW DO I PAIR MY X3 BUDS TO MY PHONE OR MUSIC DEVICE?

RIght out of the box, your X3 buds come ready to pair. Here’s how:

Turn your X3 buds on.

  1. On your Bluetooth music device, find Jaybird X3 on the available devices list. On some devices, you may have to scan for available Bluetooth devices.
  2. Tap Jaybird X3 on the list to connect. Once connected, you will hear “Headphones connected” from your buds.

If you’re pairing your X3 buds to another Bluetooth device, you’ll have to initiate pairing mode:

  1. With your buds turned off, press and hold the Power Button until you see the LED flashing red/green. When the LED flashes red/green, the buds are ready to pair.
  2. A voice prompt will say “Searching for your music device”.
  3. Select “Jaybird X3” in the list of discovered devices to connect. Once connected, you will hear “Headphones connected” from your buds.

 


 

CAN I CONNECT MY X3 BUDS TO TWO DEVICES SIMULTANEOUSLY?

Multipoint allows you to connect to two devices at the same time. For example, you can be connected to your laptop and to your mobile phone. While listening to music on your laptop, you will be able to accept an incoming call using the inline remote of your X3 buds.

When paired to two or more devices, X3 will automatically try and connect to two devices that have Bluetooth turned on and are in proximity to the X3 buds. Make sure that only the two devices you want to connect to are turned on and in proximity.

To manually connect to two devices in multipoint, do the following:

  1. Ensure you’ve paired your X3 buds to both devices that you would like to connect to.
  2. Turn on your buds and connect them to your first Bluetooth device.
  3. To connect to the second Bluetooth device, find your buds on the Bluetooth devices list and select it to connect manually.

 


 

HOW DO I USE THE CORD MANAGEMENT CLIPS?

The cord management clips help keep the cord off your neck and shoulders which is especially useful for active use. For complete over-ear setup instructions check them out "How do I setup/fit my X3 buds?"

  1. Lay your X3 in front of you and fit the cord clips.
  2. FInd the right cord length to get a snug fit with no excess slack around the back of your head by pulling the top and bottom cord outwards.

  3. Insert the last loop into the cord clip and pull firmly.

 


 

WHY IS THERE A SHIRT CLIP?

The shirt clip is great for keeping the cord secure. It also helps keep the cord off your neck. Make sure the long side of the clip is on the outside of your shirt.


 


 

WHAT IS THE DIFFERENCE BETWEEN ISOLATION AND SILICONE TIPS?

Which tips you use depends on your preference. Some users prefer silicon while others love the memory foam and sound isolation effect of the Comply tips. Give all options and sizes a try and see what suits you best.

NOTE: The Comply tips should be compressed using your fingers and held in your ear for a few seconds. This gives the foam enough time to expand and create a perfect fit and seal.


 


 

WHAT SIZE WINGS AND TIPS ARE ON THE X3 OUT OF THE BOX?

Your X3s are fitted with the medium-sized ear fins and silicone tips out of the box. If these are not a good fit for you, please try the large or small options.

See “How do I setup/fit my X3 buds?”

 


 

WHY IS THERE A LEFT AND RIGHT MARKING ON THE EAR FINS?

The left and right markings on the ear fins are used to help you find your best fit. The orientation of the ear fins is important for a correct and comfortable fit. The orientation also changes based on whether you’re using a Sport/Active or a Casual fit. The left and right markings will help you get it right.

 


 

HOW CAN I CHECK MY X3 BATTERY STATUS?

You can check your X3 battery status in a couple of ways.

  • When X3 are on and not playing music, pressing “Volume +” or “Volume -” will announce the battery level. The LED will indicate a single green flash for more than 10% battery remaining and a single red flash when below 10%.
  • Your X3, phone and the MySound App will also indicate battery status. Please be aware the voice notification on the X3 will round the battery level to the closest 20% and the MySound app will give the X3 battery level to within 1%.

 


 

WHAT BUDS ARE COMPATIBLE WITH THE MYSOUND APP?

The MySound app works with Jaybird X3 and Jaybird Freedom buds. Other Jaybird buds and manufacturers are not supported.

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