How Can I Hear My Surroundings Better?

To hear your surroundings better there are two options.


Open Mode

Wearing your earbuds with the ‘Open’ mode on, allows you to continue hearing environmental sounds or engage in a live conversation without the need to turn them off or remove them from your ears.

To enable Open Mode follow the steps below:

  1. Place both earbuds in the ears.
  2. Double tap on one of the earbuds to switch the mode to Open.
  3. A short tone will signal the mode switch. 


A double tap on either earbud allows you to switch from Open mode to Closed mode and back.




Fit & Size

If the seal of your earbuds is too good, you feel like your ears are plugged, or you cannot properly hear your surroundings, try the following:

  • When you push the earbuds into your ears, use slightly less pressure than you normally use whilst still maintaining a secure fit.
  • Turn the earbuds slowly back and forth in a clockwise and anti-clockwise direction.
  • Use a smaller eargel size on your earbuds.
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