My Jaybird Vista Won’t Pair, Connect, Or Turn On Out Of the Case. What Should I Do?

After opening the charge case lid, wait for a couple of seconds before removing your earbuds from the case or putting them into pairing mode.

 

If that does not help, visible or non-visible dirt or dust might cause your Jaybird Vista earbuds to not charge, turn on, or the charge case LEDs not working as described. 

 

To clean your Jaybird Vista charge contacts, follow these steps:

 

Step 1

  • Check that the earbuds are being inserted correctly in the charge case

    • Eargels should be installed correctly

    • The charging case lid should close properly

  • Check the correct charge cable is being used

    • Use the Jaybird Vista charge cable 

    • Alternatively, use a standard USB-C cable

       

Step 2

  • Blow on the charge contact points in order to remove any loose debris on the earbuds and charge pins in the charge case

 

Step 3

If the issue persists below are some options to clean the charge contact points on the earbuds and charge pins in the charge case using common household items. 

 

Things to be careful of when cleaning:

  • Only use small amounts of any cleaning liquid.

  • Never expose earbuds or charge case to any fluid directly. Place the fluid on a cloth or swab and then clean.

  • Make sure earbuds and charge case are completely dry before attempting to charge.

  • Cotton swab

    • Use a warm, damp cotton swab (used for cleaning ears) to gently wipe the charge contact points on the earbud and the charge pins in the charge case. 

    • If needed, add a small amount of dish soap, to cut through any wax or grease.

    • Make sure earbuds and charge case are completely dry before attempting to charge.

  • Thin clean cloth (e.g. glasses cleaning cloth)

    • Lay a thin, soft, and clean cloth over the charge contact points and then use a paper clip (or similar) to push the cloth into the charge contact points on the earbuds and clean them. Make sure any cloth is clean of dust and dirt.

    • Use a similar method for the charge pins on the case but be careful and don’t apply pressure to avoid bending them.

  • Isopropyl alcohol

    • Use an alcohol swab or apply a small amount of isopropyl alcohol to a cloth or cotton ball. 

    • Gently wipe the charge contact points on the earbud and the charge pins in the charge case.

  • Air duster - high pressure air in a can with a tube

    • Apply a couple quick blasts of air to the charge contact points on the earbud and the charge pins in the charge case. The air will get colder over time with a longer blast so a couple quick blasts are recommended.

    • Hold the bud at least an inch away from the air source.

 

Step 4

If the issue remains, please contact us:

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