If your LED is not functioning correctly, please try a factory reset. To factory reset your earbuds, please follow the instructions below:
Before starting this process please “FORGET” or “REMOVE” your X4 device in your Bluetooth list of discovered devices.
1. Turn your X4 earbuds off by holding the Middle Button until the LED illuminates red and then goes off.
2. When your earbuds are powered off, press and hold the Middle Button for 5 seconds until the LED starts blinking green/red.
3. While the LED is blinking green/red quickly double press the Middle Button. The orange LED will blink twice and you hear a ‘beep’ tone.
4. Now your earbuds are reset and ready to pair. Go to your phone’s/music device’s Bluetooth menu and select X4 to re-pair.
Note: When you reset your earbuds, you will lose any saved presets and any saved devices on the paired list. If this does not solve your issue, please Contact Us.