Why Is My Jaybird Run Charging Case Not Closing?

The Jaybird RUN charging case should click closed easily. If you can not close the charging case, please check the following:


  • The ear fins have been installed correctly. The ear fins should be pushed all the way onto the earbuds.
  • The earbuds are seated correctly in the charging case. Use the charging case to guide your earbuds to the correct position. Once placed in the charging case, give the earbud a slight twist to make sure it in the right position and is secure.

If you’ve damaged your charging case, please:


Contact Us

Call 1 800-025-544


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