If you’re experiencing issues with your Jaybird RUN earbuds such as connectivity, audio, and distortion, or connecting to the Jaybird app, you may want to try resetting your earbuds. Your right earbud is the master earbud and is the one to reset.
To soft reset your right earbud:
To hard reset your right earbud:
When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth® device list, repair your earbuds to your Bluetooth device and reselect your favorite preset from the Jaybird app.