INFORMATION WE COLLECT
We collect data in a variety of ways to improve our products and services:
- Information you provide to us
This includes information you provide when you register and set up new products, download software, post on online platforms like forums or communities, respond to a survey, or enter a contest.
- Information from the use of products and services
When you use products and services, data may be sent to us such as your hardware model, firmware and operating system version, unique device identifiers and IP address/location information. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.
The data we received depends on the products, features and services you use, events in which you may participate, and other interactions you may have with us. This data can include the following:
- Name and contact data – data like your name, email address, postal address, phone number, and other similar contact data
- Credentials – passwords, hints, and information used for authentication and account access
- Demographic data – data like your age, gender, country, and preferred language
- Payment data – data needed to process your order if you make purchases through our website, like your shipping address, products ordered, and contact information. We do not collect payment information (i.e., credit or payment card number). Purchase transactions are done through secure affiliates.
- Usage data – data about how you and your device interact with us and our products, like:
- Product use data – the features you use, actions you take, and activities you perform, like. button presses, interactions with an app, or time spent listening to a speaker
- Device data – a data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings.
- Other product data – information from other devices and software, like. stereo, home automation, and television product information, cable provider information
- Error reports and performance data – the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device
- Support data – information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.
- Interests and favorites – your music preferences, programmed activities or routines, channels and radio stations, and services you use
- Contacts and relationships – contacts and relationships if you use a product that supports multi-user, community and sharing functionality
- Logitech Accounts – Some products utilize a Logitech account to optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations, and history. When you create a personal Logitech account, we collect certain personal data and assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, and your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.
- Location data – Some products use location data for purposes like time/date and language preferences. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.
- Content – We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it’s required.
Product tester data
When you sign up to become a Logitech product/service tester, we may collect information about you. We use this data to invite you to become a tester, and we use your feedback to develop and improve our products and services.
Examples of the information we collect include:
- The categories of products and services you are interested in
- Information in your product tester application
- Your testing activity, product data, device data, and diagnostic data
- Video and/or audio recordings if they were part of the testing you participated in
- Shipment/fulfillment data
- Your feedback and review about the tested products and services.
Unless otherwise communicated to you when you sign up for our testing program, we process this data for the purpose of entering into or performing the contract between you and Logitech.
HOW WE USE INFORMATION
We use the data we collect:
- to operate our business and provide, improve, and personalize our products and services, and
- to send communications, including promotions, account information, security updates, and product information.
We may analyze this data, including your personal information, to give you a more seamless, consistent, and personalized experience. We will always do so subject to applicable law and your consent where it’s required.
Providing and improving our products and services
We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:
- Providing the Product or Service
We use data to ensure our products operate as intended and expected. Our products may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location.
- Customer Support
We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
- Product Activation and Registration
We use device and application version, location, and unique device, network and identifiers and other data to activate and register products.
- Product Improvement
We use data to improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.
- Security, Safety and Dispute Resolution
We use data to protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.
- Business Operations
We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.
- Marketing communications
- Support Communications
We may contact you by email or other means to inform you when a subscription is ending or to let you know when security updates are available.
CONTROLLING AND ACCESSING INFORMATION
You can direct us to update, delete, or deactivate certain information pertaining to you. You can also request that we remove your personal information from the blog, community forums, or other public areas within our control. If we cannot remove certain personal information, we will let you know why.
You can unsubscribe from marketing emails from us by following the instructions in the email you received or at the subscription management page on our website. We try to respond to requests to review information we have on file within 30 days of receiving a request.
You can “opt-out” of having your personal information used for certain purposes whenever we ask for this information. If you have questions, comments or would like to make a request about your data or our privacy statement or data practices, please contact us at support.logitech.com/response-center or through the following methods:
Phone: +1 646-454-3200
Postal Mail: Logitech Privacy Officer, 7700 Gateway Blvd., Newark, CA 94560 USA
If you are not satisfied with our response, you can refer your privacy complaint or dispute to the state or national data protection authority in your jurisdiction.
We do not knowingly collect or maintain information about persons under 13 years of age. If We learn that information about persons under 13 years of age has been collected on or through the Sites, We will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our Sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.
We are committed to the protection of your personal information. We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.
HOW WE STORE AND PROCESS INFORMATION
We will retain your personal data for as long as
- you use our products or services
- your account is active
- needed to provide you services
- we are legally required to.
- to resolve disputes, and
- to enforce our agreements.
Personal data that is no longer required to be retained will be deleted at regular intervals.
Personal information collected by us may be stored and processed in the United States or in any other country we or our affiliates or service providers maintain facilities.
We take steps to ensure that the data we collect is processed as described in this statement and according to the law wherever the data is located.
Creativity and Productivity Products
Backup and Transfer of Device Settings
Logitech Options software allows you to customize your mice, keyboards, and touchpads on your computer. Logitech Capture software allows you to record video and audio on your computer and change the settings of the camera. This software also offers you the ability to back up your device settings to the cloud so you can transfer those settings to other computers and setup your devices easily.
Information that may be collected includes:
- Account information like name, email address, and password to create an account or if you use a third-party open authorization (OAuth2) like Facebook or Google to log in.
- Computer information like the name, make, and model of the computer to ensure the device works correctly that computer.
- Logitech Options specific information -
- Button and key customizations, including app-specific customizations
- Other device settings like point and scroll settings of your mouse
- Logitech Capture specific information -
- Scene composition and camera settings
With Logitech Options, device settings get backed up automatically. You can choose to not have your device settings backed up automatically or log out, effectively turning off the backup functionality.
Our servers automatically record certain information, including the IP address, the software version, and the connected devices to check for necessary software updates and download the required device images or assets, during and after the installation of our software.
Performance, Diagnostics and Analytics
With your consent, some of our software (like Logitech Options, Capture, Presentation app, Setpoint, and Logitech Control Center) collect and record information about the software, devices, and other information such as
- Usage of software features.
- Customization of your devices.
- System hardware and software like OS version.
- City-level location information using IP address.
- Device usage frequency like click, and button count. For example, so that we can analyze the durability and dependability of our products, we may capture how many times each button is used during the course of 24 hours.
- Logitech Capture-specific information – we capture scene usage and camera model information. We do not analyze or transmit audio or video from the user.
- Logitech Presenters capture when you start and end a presentation, along with the application name and version you are using. We collect this information so that we can help improve functionality.
We sometimes collect data like device and application information for product features to function properly. For example, Logitech Flow is a feature in some devices that allows you to seamlessly switch between two or three computers, and transfer text, images, and files from one computer to another. To enable automatic discovery of computers during the setup process of Flow, we may collect your device identifier and IP address.
Circle Cameras and Products
Activation and Registration
To activate and register your products, you provide information to us to create an account, including your name, email address, password, credit card (if you subscribe to premium services), camera name, and camera settings.
We also offer activation and registration through third party open authorization (OAuth2) services, such as Facebook, so you can share clips you’ve selected to that service.
While setting up the product, the country code of operation needs to be set. Some operating systems may prompt for location data access when determining the country code of operation.
Circle Video and Audio Recordings
When you use Circle products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:
- Video and audio recordings
- Device-specific information like hardware model, operating system version, and device identifiers such as MAC address, mobile network information, router names and meta-data concerning Apple Home Hubs and other Apple HomeKit devices.
- Service event logging information
- Time and date of service use
- On/off, and other interaction with the product
- Crashes, system activity, and hardware settings
- Geo-location information (when location services are enabled)
Circle products may send pseudonymous information to an analytics tool, including timestamps, transmission statistics, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.
Circle products have features that, if enabled, require us to collect and analyze data intelligently for them to work. For example, Smart Location automatically detects when you leave the house or come home, and Smart Alerts intelligently analyze motion to make sure you only get relevant alerts.
Circle Security and Storage
We have implemented Circle products so that no Logitech employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every Circle camera has a unique private key and digital certificate, which is used to encrypt communications in transit. The Circle servers use AES 256 Bit Dual Layer Encryption to store your footage encrypted-at-rest.
Circle Cameras with Apple HomeKit Support
When a Circle camera is connected to the Apple HomeKit ecosystem, Apple controls the data generated and passed to HomeKit and is responsible for the privacy and handling of your audio and video content. We have no ability or mechanism to access any HomeKit audio/video data.
If a Circle camera is only setup in HomeKit, the camera will still periodically check our servers for firmware update availability. This involves sending the model, firmware version, and the country code of operation to our servers.
If you enable the sharing of diagnostic information with Logitech through the Apple Home App, the following data will be shared with Logitech and/or Apple, and used for troubleshooting purposes only:
- Device-specific information such as hardware model, names, operating system version, device identifiers such as MAC address, information about nearby wireless networks, and meta-data concerning Apple Home Hubs and other HomeKit devices.
- Device event logging information
- Time and date of device use
- On/off, and other interaction with the Product
- Crashes, system activity, hardware settings
- Any additional details submitted by you such as descriptions, screenshots and footage.
Logitech Gaming Products
Logitech G Custom Experience
G HUB software allows you to easily configure devices and create commands and macros for games and other applications. Adding other information about your PC, operating system, games and applications and any specific settings you adjust as part of setting up your product improves your experience. We also use this data to enhance the security and stability of our products.
If you opt-in to data analytics collection, when you use G HUB, our servers automatically receive and record information about the use of your product, including:
- Location information and IP address
- Data about when you access G HUB features, such as adjusting DPI, lighting or control configuration
- Data related to the discovery of devices you connect, like a new Logitech G mouse or keyboard
- Other device and system activity including feature usage, performance metrics, errors, crash data, etc.
- There is a separate opt-in for submitting error logs to Logitech. If you opt in, anonymous crash related data will automatically (and manually based on user input) be sent to us for troubleshooting purposes.
Logitech G HUB Community
When you create an account for the G HUB community, we collect information like your name, email address, country of residence, and security question responses. Accessing the G HUB community gives you access to features including:
- Downloading profiles, lighting, and other settings from the Community Library
- Uploading your profiles and effects to share with the community, or for personal storage. You can remove any shared item at any time.
- A personal profile that others in the community can view. You control what is shared in your profile.
You can unsubscribe or delete your G HUB account at any time.
Logitech Video Conferencing Products
Logitech Sync Service
Logitech Sync enables users to remotely monitor and manage their Logitech video conferencing systems. Sync is made up of two parts, the desktop Sync app and the cloud “Sync Portal”. To use the Sync Portal, the Sync App must be installed on the meeting room computer. Once installed and authenticated with the Sync Portal, the Sync app will communicate directly with Sync Portal to enable remote management and monitoring capabilities.
When you create a Logitech Sync account, we collect information like your name, email address, password, country, and organization name. We use this data to authenticate and associate you to your account and devices.
Sync collects diagnostic and usage data to help maintain and improve the Sync experience. Sync collects the following information to provide management and monitoring features:
- Logitech VC product info (name, firmware version, meta data)
- Sync App version installed
- Computer info (OS type, OS version, IP, computer specs)
- Occupancy info (metadata only)
Jaybird Products and Services
The Jaybird app allows a user to:
- customize the sound of their headphones
- update product and firmware settings
- record the location where their headphones were last connected
- browse and use presets and Spotify playlists shared by other users
When you register for an account, we collect information like your name, email address, personal image (avatar), current location, and password. This data is used to authenticate and associate you to your account and devices. Jaybird also offers registration through third party open authorization (OAuth2) services, such as Facebook, Google and Spotify.
When you use your Jaybird product with the app, or the app by itself, our servers automatically receive and record certain information, including:
- product data, like your headphone model or app version
- data about how you use the app, like the features you access and when you connect your headphones
- data related to the discovery of devices in your environment, and your use of product features, like the “rename” action
- with your consent where it’s required, information sent to an analytics tool, including feature usage, performance metrics, errors, etc.
To safely back up your custom configurations, our servers receive and record additional information, including:
- current product settings, including name, button controls and voice prompt settings
- preset and playlist information
Location data for Find My Buds is stored on the mobile device and is not backed up to our servers.
Ultimate Ears Products and Services
Ultimate Ears Mobile Functions and Customization
Users can customize their listening experience by configuring their devices using an Ultimate Ears application. These applications enable features like pairing multiple devices, tap controls, and multi-user DJ functionality.
During the customization process, a user may be required to enter their name and contact information, including an email address and password.
We do not collect any data about the content a user plays using Ultimate Ears products.
Ultimate Ears Integration with Other Services
Some Ultimate Ears products, like our Bluetooth speakers, can integrate with third-party services like Amazon Alexa. These integrations let users perform tasks like streaming music, ordering goods and services, and asking for information.
To enable third party services that link with your Ultimate Ears device, you may be required to register with that third party and consent to their terms. Once the link has been made, Ultimate Ears devices can receive and pass information directly to the third party.
Ultimate Ears products do not store any user command data passed from the user to the third party. Only data necessary to ensure the link between third parties and the user’s Ultimate Ears product is retained.
Custom In Ear Monitors (IEM)
Ultimate Ears Pro and CSX offer premium custom-fit in ear monitors (earphones). Most Pro devices require user ear impressions, which are typically created digitally or with molds. By a third party, most commonly an audiologist. The CSX devices require images and impressions of the user's ear to optimize the product fit. We retain these impressions in case of loss, reordering, or reproduction, or until a user requests that they be discarded.
CHANGES TO THIS STATEMENT
We will occasionally update this Statement. If there are material changes to this Statement or in how we will use your personal information, we will prominently post the changes before making them.
We will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Thank you for your interest in Logitech and our products and services.