My Jaybird Run Earbuds Are Not Working Correctly. What Should I Do?

If your earbuds are not working as expected, try the following:
 

1. Make sure your Jaybird RUN earbuds and your Bluetooth device are fully charged. See How do I charge my Jaybird RUN earbuds and charging case?
2. Turn your device’s Bluetooth off for at least 10 seconds and then back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
3. If this doesn’t solve the problem, reset your earbuds. See How do I reset my RUN earbuds?
4. Check out our COMMUNITY FORUM.
5. If you can’t find a solution and your earbuds continue to not work as expected, please contact us:

Contact Us

Call 1 800-025-544

Need more support?

If you have any questions that can't be answered here than maybe our community can help.