The sound cuts in and out, drops out, or cuts out intermittently. What do I do?

If you experience issues with the audio cutting in and out,  or dropping out, try the following suggestions.

 

  • Move your headphones and your Bluetooth device closer -- you may be experiencing interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
  • Your bud’s Bluetooth antenna is located in the ‘inline remote’ -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.
  • Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.

Related articles

Need more support?

If you have any questions that can't be answered here than maybe our community can help.
RUN WITH US

Sign up to receive exclusive offers and updates