Jaybird Warranty & Returns
Refund and Warranty
All orders come with a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.
Jaybird branded products will be free of defects in materials and workmanship and will not fail because of perspiration for one (1) year from the date of purchase. Jaybird’s full warranty policy is available here.
Our warranty policy applies to all products purchased from jaybirdsport.com or any authorized Jaybird retailer.
Cancelling an Order
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.
To request cancellation of a pre-ordered product, please contact us. Please note, you will not be charged for a pre-order until it ships.
Requesting a Refund
We're so sure you'll love your Jaybird earbuds that we offer hassle free, no questions asked, returns. If you purchased from jaybirdsport.com within the last 30 days and would like to return your item, click here to initiate an automated return and refund process.
Once initiated, you will receive a prepaid shipping label to return the product that was purchased. Once we receive the returned product, we will automatically initiate your refund. Your refund credit will then appear in your account within 3 weeks of us receiving your returned product.
Extended Holiday Return Policy
Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.
This policy only applies to products purchased from jaybirdsport.com.
Where can I buy Jaybird products?
To ensure that you are getting a genuine and new product that is covered by our warranty, always be sure that you are purchasing our products from an authorized retailer. Some locations that you can purchase Jaybird products include but are not limited to:
- Best Buy
Additionally, we have authorized many other physical retailers that sell our products. If you have questions about who is and isn’t authorized to sell Jaybird products, feel free to contact us. We’re always happy to help.
Does Jaybird sell products on Amazon?
Yes, we do sell our products on Amazon. Below you will find a list of authorized sellers on Amazon:
- One Call
If the Amazon seller or store is not on the above list, they are not currently an authorized seller, and any products purchased would not come with a warranty.
Does Jaybird sell products on eBay?
No, Jaybird does not currently sell or have any authorized retailers on eBay. Any Jaybird products purchased on eBay will not come with a warranty.