My Buds are Connected to the Computer but the Firmware Update Assistant Won’t Start

Mac Steps:

• Download the Latest Firmware Update Assistant for Your Jaybird (model of buds).
  • If you previously downloaded the Firmware Update Assistant before today, please re-download and install the latest version.

• Confirm your Computer Recognizes Your Jaybird (model of buds).
  1. On your Mac, click on the  Apple icon in the top left corner and select About This Mac
  2. In the window that appears, select Overview, then click the System Report or More Info button.
  3. In the window that appears, look for and select USB in the list under Hardware on the left-hand side.
  4. One of the connected devices has Jaybird as part of its name. You may need to expand all of the options in the USB Device Tree.
  5. Proceed to the next step based on what you see.
      
• I don’t see Jaybird as one of the connected devices
  
  • There may be a compatibility issue with the USB port and cord being used.
  • Plug the cord into a different USB port on the computer and recheck the connected USB devices for Jaybird.
  • There may be an issue with the MicroUSB cord being used. For your computer to recognize your buds, you need to use a MicroUSB cord that supports data transfers and is undamaged.
  • Plug in a different MicroUSB cord with the buds and computer. Recheck the connected USB devices for Jaybird.
  • If Jaybird still isn’t showing, please contact Jaybird Support.
     
• I see Jaybird as one of the connected devices:
  1. With the Firmware Update Assistant open and running, please unplug your buds and cord from the USB port.
  2. Wait 10 seconds and reconnect your buds and cord to the USB port.
  3. The Firmware Update Assistant should recognize your buds momentarily and begin the update process.
  4. If the Firmware Update Assistant still doesn’t start, please contact Jaybird Support.

Windows Steps:

• Download the Latest Firmware Update Assistant for Your Jaybird (model of buds).
  • If you previously downloaded the Firmware Update Assistant before today, please re-download and install the latest version.

• Confirm your Computer Recognizes Your Jaybird (model of buds):
  
  
  • Windows 10
    1. On your PC, click on the Start icon on your taskbar.
    2. From the menu, click on Settings or the Gear icon.
    3. In the window that appears, select Devices, then click Devices and printers under Related settings at the bottom of the page.
    4. In the window that appears, look for a device that has Jaybird as part of its name. You may need to expand Devices and Other Devices.
    5. Proceed to the next step based on what you see.
        
  • Windows 8
    1. On your PC, click on the Search icon on your taskbar.
    2. Type in Control panel and press Enter.
    3. In the window that appears, click on Devices and printers.
    4. Look for a device that has Jaybird as part of its name. You may need to expand Devices, Multimedia Devices, and Other Devices.
    5. Proceed to the next step based on what you see.
        
  • Windows 7
    1. On your PC, click on the Start icon on your taskbar.
    2. From the menu, click on Devices and printers.
    3. In the window that appears, look for a device that has Jaybird as part of its name. You may need to expand Devices and Other Devices.
    4. Proceed to the next step based on what you see.

• I don’t see Jaybird as one of the connected devices.
  • There may be a compatibility issue with the USB port and cord being used.
  • Plug the cord into a different USB port on the computer and recheck the connected USB devices for Jaybird.
  • There may be an issue with the MicroUSB cord being used. For your computer to recognize your buds, you need to use a MicroUSB cord that supports data transfers and is undamaged.
  • Plug in a different MicroUSB cord with the buds and computer. Recheck the connected USB devices for Jaybird.
  • If Jaybird still isn’t showing, please contact Jaybird Support.

• I see Jaybird as one of the connected devices.
  1. With the Firmware Update Assistant open and running, please unplug your buds and cord from the USB port.
  2. Wait 10 seconds and reconnect your buds and cord to the USB port.
  3. The Firmware Update Assistant should recognize your buds momentarily and begin the update process.
  4. If the Firmware Update Assistant still doesn’t start, please contact Jaybird Support.