My X4 earbuds keep turning off or my music device keeps stopping after I connect. What do I do?

If your earbuds keep turning off, or your device stops playing music, try the following:

If your earbuds keep turning off:

1. Make sure your X4 earbuds and your Bluetooth^® device are both charged.
   


2. Complete a reset of your earbuds. See instructions in section “HOW DO I RESET MY EARBUDS?” on how to do this.
   
   
3. If your earbuds continue to turn off, please Contact Us.
   

If your device stops playing music:

1. Make sure your X4 earbuds and Bluetooth device are both charged.
   


2. If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
   
   
3. Check the player or music streaming settings on your Bluetooth device.
   


4. Make sure you are not accidentally pressing the Middle Button on the inline remote.
   
   
5. Complete a reset of your earbuds. See instructions in section “HOW DO I RESET MY EARBUDS?” on how to do this.
   
   
6. If the above steps do not solve the music stopping problem, please Contact Us.